How do I request for Refund ?

When can I apply for a Refund ? If your order is still under "To Receive" tab, please proceed to request for return/refund if you: Did not receive the order  Received an incomplete product (missing quantity or accessories) Received the wrong product(s) (e.g. wrong size, wrong color, different product) Received a product with physical damage (e.g. dented, scratched, broken)  Received a faulty product (e.g. malfunction, does not work as intended) *Note: If your order is completed, please do follow the steps in article "My order is completed, can I still raise return/refund request?". How do I request for Return / Refund ? Before we begin, kindly note that you may only raise Return/Refund request after the order has passed Estimated Delivery Date or once the order has been delivered. Otherwise, the 'Refund' button will be greyed out and you will be prompted with the error message below if you proceed to click the button.